Refund policy

At Kidloo, we want you and your little ones to love your purchase. If for any reason you are not completely satisfied, we are here to help with a fair and straightforward return process.

Return Eligibility Criteria

To be eligible for a return, your item must be:

• Unused, unwashed, and in the same condition that you received it.

• In its original packaging with all tags, labels, and protective seals intact.

Return Timeframe

You must request a return within 3 DAYS from the date your delivery tracking shows the item was successfully delivered.

Damaged, Defective, or Incorrect Products

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us within 12 hours] at tuplesolutions@gmail.com with your order number and clear photos/videos of the issue. We will arrange a free replacement or a full refund immediately.

Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons, including:

• Personal care items, innerwear, or baby teethers.

• Items bought during clearance sales or using specific deep-discount promotional codes.

How the Refund Process Works

Once your return package is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 7-14 business days.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI. We will request your account details securely via email once your return is approved.

Return Shipping Costs

• For damaged/defective items: Return shipping is completely free, and we will arrange a reverse pickup.